Dedicated Hosting
We offer enterprise-class service levels and high-quality support with our managed Dedicated Servers. You
have a team of certified engineers always available to support your hosted infrastructure and respond to your
business needs.
Whether your business requires a single dedicated server or a highly available, complex hosted
infrastructure, Managed Services, give you the freedom to focus on your business goals rather than worrying
about your IT infrastructure. Build your own server here.
Benefits of a managed Dedicated Server
First-call resolution
Choosing our professional team means you no longer have to question whether you have the right person
on the phone. When you need a certified team of experts to take personal ownership of support incidents
for your most important servers, we are ready to respond 24x7.
The person who receives your support request will manage the incident through completion. Every member of
your team is a senior member our support staff, each certified on key hosting technologies including RHCE,
MSCE and CCNA.
One-hour guaranteed hardware replacement Service Level Agreement (SLA)
Do you currently worry about spare-parts availability or simply need your business back online as soon as
possible should you experience a hardware fault? Our one-hour guaranteed hardware replacement SLA
provides you with peace of mind, knowing we will have your failed components exchanged within one hour
of receiving your service request so you can get back to your business.
Managed Backup
You can rest better at night knowing that you have a dedicated team of certified system administrators
watching your backups 24x7. If you require a restore or you’d like to customize your backup scheduling, our
team is available to assist you around the clock. Twenty (20) GBs of high-availability redundant storage are
included with Managed Services, and plug-ins are available at no additional cost for MS SQL, MySQL,
Exchange and SharePoint®.
Server Monitoring and Reaction
Our team of monitoring engineers is constantly on standby watching for service notifications from your server.
If a critical fault is detected any time of day or night, they immediately jump into action to resolve the service
issue. In the event the service issue lasts longer than anticipated, our team will reach out to your designated
contact(s) to provide updates and guidance on the correct course of action and timing of a resolution.
Managed Services are available on any Virtual Rack or Private Rack server.
Managed Dedicated Server Key Features
Service Level Guarantees & Contract Term |
|
Power and network uptime |
100% |
1 hour hardware replacement |

|
Contract term options |
Monthly / annual |
Enterprise-Class Hardware |
|
Enterprise-class Dell PowerEdge servers |
 |
Cisco ASA hardware firewalls |
Available |
Hardware load balancing with GSLB options |
Available |
Gigabit (1Gbps) frontend & backend networks |
Available |
Fully redundant highly-available environments |
Available |
Storage & Backup Technologies |
|
Disk-to-disk based performance backup system
|

|
Application-specific backup agents |

|
Fully managed backup and restore process |

|
Direct Attached Storage (DAS) devices |
Available |
Storage Area Network (SAN) devices |
Available |
Storage Cloud scalable usage-based disk space |
Available |
Global Content Delivery Network (CDN) |
Available |
Support Coverage |
|
24x7x365 support |

|
Support team is 1st line of defense for all alerts |

|
Hardware and software vendor incident escalation |

|
Server Management services |
|
Remote server reboot
|

|
Remote console & terminal access |

|
Root/Admin access to all servers |

|
Server administration services |
Available |
Server patching |
Available |
Server hardening using best-practice |
Available |
Monitoring services |
|
Uptime monitoring |

|
Port monitoring |

|
Distributed Denial of Service monitoring |

|
Bandwidth utilization monitoring |

|
Custom escalation procedures for alerts |

|
|