The Managed Advantage
We offer enterprise-class service levels and high-quality support with our Managed Cloud and Dedicated Servers. You have a team of certified engineers always available to support your hosted infrastructure and respond to your business needs. Whether your business requires a single dedicated server or a highly available, complex hosted infrastructure, Managed Services, give you the freedom to focus on your business goals rather than worrying about your IT infrastructure.
Benefit of a Managed Dedicated Server
First Call Resolution
Engaging our professional team means having the right person on the phone. When you need a certified team of experts to take personal ownership of support incidents for your most important servers, we are ready to respond 24/7. Your support request will be managed expediently by qualified technicians certified in our hosting technologies including RHCE, MSCE and CCNA.
One-Hour Guaranteed Hardware Replacement Service Level Agreement (SLA)
Do you currently worry about spare-parts availability or simply need your business back online as soon as possible should you experience a hardware failure? Our one-hour guaranteed hardware replacement SLA provides you with absolute peace of mind, knowing we will have your hardware components exchanged within one hour of receiving your service request so you can get back to your business.
You can rest better at night knowing that you have a dedicated team of certified system administrators watching your backups 24/7. If you require a restore or you’d like to customize your backup scheduling, our team is available to assist you around the clock.
Server Monitoring and Reaction
Our team of monitoring engineers is constantly on standby watching for service notifications and alerts from your server. If a critical fault is detected any time of day or night, they immediately jump into action to resolve the service issue. In the event the service issue lasts longer than anticipated, our team will reach out to your designated contact(s) to provide updates and guidance on the correct course of action and timing of a resolution. Managed Services are available on any Virtual Rack or Private Rack server. View Server Management Levels.